<Iván Fernández>

</About me>

Customer Support Representative (SaaS) and Computer Science Engineering student.

At the present, I am immersed in personal/professional horizontal development, combining my previous knowledge in hospitality and customer service experience, with newly refreshed computer and IT solutions in order to ease and improve user (company and employee) experience.


Currently Studying

Computer Science Engineering


Tourism & Leisure Business Management Master Degree

Tourism Bachelor Degree




Information and Computer Tech

Office automation
Social Networks
Object Oriented


Since 01 / 2023

Customer Support Representative

  • Develop an in-depth understanding of the solutions, serving as an ambassador, ensuring customers are achieving great value from the product
  • Provide support for customers on technical issues via email, phone
  • Consult with customers on ways to improve usage and efficiency
  • Maintain thorough customer documentation

11/2016 – 10/2017 | 09/2018 – 12/2022

Front Desk Receptionist

  • Night audit and financial management
  • Guests relations, Customer care
  • Touroperation and direct bookings management
  • Upsales model on inhouse services and packages approach

12/2017 – 07/2018

Food and Beverage Assistant Manager

  • Service and Administrative F&B Assistant Manager
  • Food and Beverage, and Quality Corporte Assistant Manager on new openings and property management

04/2015 – 10/2016

Assistant Food & Beverage Manager

  • General operations and POS management
  • Administrative F&B Assistant Manager

And what do you do besides working and studying?

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